Booking Terms & Rules | EM Wellness Massage

Booking Terms & Rules — EM Wellness Massage

Please review the policies below to ensure a smooth and professional experience.

Appointment Scheduling

Advance Booking: Appointments should be booked at least 24 hours in advance to secure preferred times.
Online Booking: Schedule via our online system, email info@emwellnessmassage.com, or call (646) 919-2622.
Walk-ins: May be accepted if available, but advance booking is recommended.

24-Hour Notice: Please provide at least 24 hours’ notice to cancel or reschedule.
Late Cancellations: Cancellations under 24 hours incur 50% of the service fee.
No-Shows: Full service fee applies.
Emergency Situations: In verified emergencies, a $55 emergency cancellation fee may apply.
Refunds: Approved refunds are issued to the original payment method minus processing/admin fees.
Rescheduling: Allowed up to 24 hours before your session.

Grace Period: 15-minute allowance for late arrivals.
Shortened Sessions: Late arrivals may shorten your session, but full fees still apply.
No-Show After 15 Minutes: Considered a no-show and charged the full fee.

Validity: Valid for 15 months from purchase.
Non-Transferable: Only for the purchaser or designated recipient.
Refunds: Non-refundable; unused sessions may be credited within the expiration period.

Health Information: Complete your intake form and disclose medical conditions.
Medical Disclaimer: Massage is not a substitute for medical care.
Informed Consent: Receiving a massage indicates consent to treatment by a licensed therapist.
Arrival: Arrive 5–10 minutes early to complete intake forms if needed.
Preferences: Communicate pressure needs and focus areas.